Nevada Hotel and Lodging Association Serving the industry since 1979

Principles for the Empathic Leader

Our guest blogger this week is NHLA member Karen Betz, Chief Customer Officer with Dale Carnegie of Nevada.

Empathy may very well be the workplace word of the year in 2021. Issues related to work from home, Diversity, Equity & Inclusion, AI, and digital transformation, as well as other challenges that are either a direct result of the pandemic or have been accelerated by it, aren’t easy to resolve quickly or to everyone’s satisfaction.  Leaders are beginning to realize that handling them with empathy is not only beneficial but necessary. [Read more…]