Customer service is not easy for everyone. On the same note, some patrons want to be treated much differently than others. This applies to both ends of the spectrum. Some employees have a natural knack to provide 100% excellent customer service while others have to struggle with even the basic concepts. They try very hard to please even the easiest guest to no avail or they really don’t try at all.
[Read more…] about Teaching a New Dog Old Tricks: Customer Service and Moralecustomer service
Importance of Customer Service Tools
Often times the spectrum of customer service ends up in a frustrating circle. The hospitality industry is ever-changing and a close eye must be kept on keeping up with those responsible for solid five star customer service.
[Read more…] about Importance of Customer Service ToolsDon’t Forget to be Human
Walking to my office I passed four people in the hall and promptly greeted them. Two looked up and replied back and two just said “Hello” while never looking up. The sad thing is that did not surprise me. In fact, that happens more times in a day then I care to admit. At first I would take it personally and think it rude, but then I really started to watch and pay attention to people as they are walking and realize it’s more a sign of the times.
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