Return To The NHLA Website

NHLA invites members to become a CGSP

What is a CGSP? On March 3, NHLA will present a virtual study workshop and exam to become a Certified Guest Service Professional (CGSP), a prestigious certification available through the AHLA Education Institute and respected by all in the industry.  This event is available for NHLA members at a discount.


The CGSP designation is recognized as the highest acknowledgment in hospitality guest service worldwide.  In this workshop, you will learn the importance of exceptional service skills in guest service to engage guests and create memorable experiences.  Upon successful completion of the exam, you will receive your certificate, a CGSP gold lapel pin, and the honor and pride in your industry accomplishment along with showcasing your expertise.

Anthony Lai, TISOH

The event will take place virtually and Mr. Anthony Lai, Student Affairs Program Manager with The International School of Hospitality (TISOH), will conduct the workshop and oversee the exam.  Anthony has coordinated all of the sessions through NHLA resulting in over 100 people passing and achieving the CGSP designation.


The Certified Guest Service Professional designation is the highest level certification in the industry related to guest service.  Here is an opportunity to elevate your knowledge and education.  Upon satisfactory completion, you will be able to share the accomplishment with managers, supervisors, and colleagues. Add it to your signature line. Plus you can add it to your resume for the future.

Become a CGSP…here’s your chance!

Learn more and sign up now.  We wish you the very best of luck in this important career enhancing step.


Featured Hotel Member of the Week
Thank you for your support!

Featured Vendor Member of the Week

Thank you for your support!


Nevada Hotel and Lodging Association extends sincere appreciation for their support to our educational entity members and partners:
Dale Carnegie Fall class