Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests.
Hotel Genie provides Guest Services apps and tools that are purposely different. Guest Room Phone, Room service, Hotel information, Housekeeping, Concierge, and more on tablets, mobile phones, and Alexa devices. We provide the industries only software-based guest room phone integrated with the internal PBX and PMS systems built specifically for Hospitality so the guest and staff experience are consistent. Your online portal provides access to update buttons, actions, menu items, color schemes, logo’s and more quickly and easily without waiting on someone else. Moving the guest room phone to a tablet, Alexa, or guest mobile device is the next big thing for even the oldest of PBX’s. Eliminate up to 70% of PBX costs when upgrading or building a new Hotel.
What does Hotel Genie offer?
Our services include an integrated or standalone 911 solution to help any property enable any PBX comply with new regulations. When a 911 call is placed, our service delivers the room or location of the phone to emergency services personnel, notifies internal staff, and provides a direct call back number to an extension that doesn’t have a direct number even to a guest room but only if the room or extension has dialed 911 first.
With our solutions, hotels can:
Provide guests with services, information, and options not found anywhere else Reduce costs to purchase, upgrade, or add features for new and existing PBX’s Reduce Telco services costs
Help staff serve guests through quicker and more agile means
Create new revenue streams through various add placement and booking options Integrate our software and features with other systems and apps
Make and receive phone calls that maintain guest name and room information Chat with internal staff
Place Housekeeping requests that are sent as email, text, or directly to your HOTSOS or Alice system Order Room Service
Request Concierge assistance, Amenities, and order other items Set Wake Up Calls
Access Hotel and other information
Use voice commands or touch screen with an Alexa Show device to control the Smart Room and much more…