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Have you met Shannon McCallum-Crawford?

NHLA is pleased to spotlight Shannon McCallum-Crawford, Executive Director of Hotel Operations, Aria Resort and Casino in Las Vegas.  Shannon serves on the NHLA Executive Board of Directors.  She also recently was the 2015 recipient of the prestigious Hotelier of the Year award at the 5th Annual Stars of the Industry Hospitality Awards Gala.

Shannon is responsible for the execution of service standards for the Hotel Operations, inclusive of the following departments: Front Desk, Concierge, Reservations, Guest Relations, Ticket Office, Showroom, Wedding Chapel, Business Services, Housekeeping, Telecommunications, Uniforms, Vending, Game Room and Minibar departments. She is also charged with implementing strategies to further enhance the guest experience.

Shannon has exemplary hotel experience

Shannon has more than 30 years of hospitality experience, the majority with Fairmont Hotels & Resorts. Most recently, she served as the Executive Director of Guest Services at ARIA. Shannon also functioned in several capacities at The Fairmont Scottsdale, including Director of Front Office and Concierge. In that role, Shannon was charged with promoting the highest level of guest service consistent with AAA Five-Diamond standards. Prior to that, Shannon was Manager of Fairmont Gold and Concierge Services, where she was instrumental in the strategic planning and development of the Fairmont Gold Concierge “Hotel within a Hotel” renovation and product launch of 69 Junior Suites. She also implemented a partnership with National Geographic to create an educational summer camp for children, which won Project of the Year in 2008 by the National Hotel & Lodging Association. She was a member of the opening team for The Fairmont Vancouver Airport, serving in the roles of Sales Services Manager and Food & Beverage Outlets Manager.

Recipient of many industry awards

Shannon received her Bachelor of Arts Degree in Sociology from the University of British Columbia. She was awarded Manager of the Year from the Arizona Hotel & Lodging Association in 2008 and a two-time recipient of the Fairmont Scottsdale PRIDE Award recognizing excellence in management. Shannon served as President of the Arizona Concierge Association and won Concierge of the Year from the Valley of the Sun Concierge Network and travel publication WHERE Magazine in 2009. In 2014, she was the Co-Chair for Junior Achievement of Southern Nevada for the Suite Holiday Fundraising Event. Shannon currently sits on the Executive Board of Directors for the Nevada Hotel and Lodging Association, Advisor to the Board of Directors for the Southern Nevada Hotel Concierge Association and Vice Chairperson for the Nevada Chapter of Women in Lodging.

Shannon McCallum-Crawford

Shannon McCallum-Crawford

“We are so fortunate to have Shannon on our executive board of directors and so active in NHLA.  Her experience and enthusiasm is a true asset in helping us continue to grow and enhance member benefits and engagement,” states NHLA President, Diane Gandy.

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Nevada Hotel and Lodging Association extends sincere appreciation for their support to our educational entity members and partners:
Dale Carnegie Fall class

NEW: Nevada Hotel and Lodging Foundation

NHLA has formed a separate entity: The Nevada Hotel and Lodging Foundation. The foundation is aligned with the goals and vision of the Nevada Hotel and Lodging Association. The mission is to grant scholarships for education, certifications and training programs to eligible persons seeking to enter or advance within the hospitality industry in Nevada. Learn more.