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How Digital Health Assists the Hospitality Industry One Guest at a Time
As new research shows that health and safety are the primary driver of travel decisions, the right virtual care solution is especially valuable amid the continuing challenges of COVID-19.
Generally, the only medical assistance offered a hotel guest is referral to an outside physician, or using hotel staff, which has liability issues for the hotel. Some digital health solutions offer a “Hold Harmless Clause” in their hospitality wellness programs with no liability for the hotel.
Typically, a physician insists on seeing the guests, a decision that could cost the guests hundreds of dollars, money not spent at the hotel, resort or restaurant. With digital health, there are no costs to the hospitality property for health information or physician queries no matter how many times they used the service during their stay.
Guests have access to thousands of board-certified doctors, 24/7 in a confidential and secure way, assess symptoms with an AI symptom tracker with personalized recommendations and many more options.
Digital Health Adds to Hospitality’s Value and Quality
With COVID-19, the main issue is getting people tested and eventually vaccinated. Using a unique digital health platform like Hospitality Wellness Group, is important to ensuring guest health and safety especially with the Delta variant surge across the U.S.
Digital health solutions give great value to a hotel’s entire resort fee, which can increase visitors and revenue and there’s no need to reduce or eliminate the resort fee. Hotels and resorts experience fewer cancellations and guest downtime due to illness or injury, increasing revenue.
In addition, a digital health solution conveys a significant “we care” message, driving greater loyalty and more return guests.
Finally, hotels and resorts with digital health solutions can be on the leading edge in the very competitive hospitality sector and help prepare for the next wave of COVID.
