Nevada Hotel and Lodging Association Serving the industry since 1979

Principles for the Empathic Leader

Our guest blogger this week is NHLA member Karen Betz, Chief Customer Officer with Dale Carnegie of Nevada.

Empathy may very well be the workplace word of the year in 2021. Issues related to work from home, Diversity, Equity & Inclusion, AI, and digital transformation, as well as other challenges that are either a direct result of the pandemic or have been accelerated by it, aren’t easy to resolve quickly or to everyone’s satisfaction.  Leaders are beginning to realize that handling them with empathy is not only beneficial but necessary. [Read more…]

Best practices for communicating face covering directive

With Governor Sisolak’s directive last month that face coverings/masks are mandatory, hotel personnel are facing the challenge of politely yet effectively enforcing that directive. [Read more…]

Safety and Security Solutions from Awareity

NHLA is pleased to welcome new member Awareity into membership.  The company is unique and offers specific safety and security services for businesses.  Read guest blog post from Rick Shaw below. [Read more…]

And the NHLA Survey Says…

An NHLA survey was sent in July to our members with several pertinent questions.  The team reviews each response and takes into consideration any suggestions.  It is through membership feedback and participation that we are able to continue to enhance our benefits and resources. [Read more…]

Meet Niki Gross, Whitney Peak Hotel

NHLA is pleased to introduce Niki Gross, Managing Director, Whitney Peak Hotel in Reno.  We asked Niki to tell us about her career history and how she ended up in Reno. [Read more…]

What time is it? NHLA presents time management seminar

If your life is hectic, busy beyond belief and admit it, sometimes chaotic, imagine what a few proven tips and techniques from experts in the field can do for you? Your life doesn’t have to feel so crazy and out of control. You really can gain control effectively of your time management skills. [Read more…]

Sustainability Resources-How is your company doing?

Congratulations to Diane and the team at NHLA for the successful roll-out of their new website. It’s an honor and a privilege for me to serve as the Chair the NHLA Committee on Sustainability. I also appreciate having the opportunity to be a guest blogger for one of the first posts on the Master Key Blog. [Read more…]

Welcome to the new NHLA Master Key Blog

The Nevada Hotel and Lodging Associations’ new Master Key blog will address issues, trends, concerns and topics related to the hotel industry and our members. We also will feature member news, events and activities.

We will post regularly and timely so be sure to sign up for the RSS feed to stay informed. [Read more…]