Nevada Hotel and Lodging Association Serving the industry since 1979

Xpodigital’s virtual solution – helping hotels connect their customers, where they are

Our guest presenter today is Jo Truett Fostock with  Xpodigital, an NHLA member.  Read about their innovative technology and solutions available.

As planners across the world continue the journey to feel fully confident in the adventure of
flawlessly executing virtual and hybrid events, there is still so much to learn. While many have
become savvy in Zoom or efficient in Teams, one thing for certain is that there is always a
dreaded fear of losing conversations due to a sudden spotty home network or poor production
studio connectivity. [Read more…]

Does Your Wireless Panic Button System Pass the Test? 4 Things You Can Improve on Today

Our guest blog post today was submitted by NHLA member SECURalert.  Thank you for providing information about your product and sharing considerations regarding panic button technology.

We are firm believers that a panic button system – also known as a wireless duress alarm – is one of the first and foremost steps that any organization should take when it comes to protecting and guaranteeing workplace safety. If your company already has a panic button solution installed, does your current system pass the test? [Read more…]

New Technology Reduces Smoking and Increases Revenue

FreshAir Sensor is a valued NHLA member and our guest for this week’s blog post.  Learn more about the industry products and services offered by this company. [Read more…]

Safety and Security Solutions from Awareity

NHLA is pleased to welcome new member Awareity into membership.  The company is unique and offers specific safety and security services for businesses.  Read guest blog post from Rick Shaw below. [Read more…]

Being at home can have advantages

Lynn Gray is an active member of NHLA and is the contributor of this week’s blog.

Happy Groundhog Day!  Groundhog Day you ask?  Well, if your world is like mine ever since “shelter at home” began I don’t know if it’s Tuesday or Saturday.  It all just feels the same and the same day has been repeating for weeks now. [Read more…]

Surface and Airstream Disinfection for Coronavirus: Solutions

NHLA member Jim Kenney with Catalytic Pure Air is the contributor of this blog post.  

While planning ahead to provide a safer environment for your guests and employees when your property reopens, all customers will be wanting to know what your property is doing to make it a safe place to visit, stay and enjoy. [Read more…]

Welcome Waldorf Astoria

Las Vegas, one of the world’s most dynamic cities, has become even more unforgettable with the recent arrival of Hilton’s iconic luxury brand, Waldorf Astoria Hotels & Resorts. Waldorf Astoria Las Vegas, formerly Mandarin Oriental Las Vegas, brings a new spirit to The Strip, offering sophisticated and inquisitive travelers unforgettable experiences, exemplary service, timeless amenities and spirited touch points. [Read more…]

Mind Shift: Indoor Air Quality Drive Revenues

Why Indoor Air Quality as an Amenity?

Each day a guest breathes about 2,000 gallons of air and expects healthy air. Better indoor air quality means happier customers, longer stays and increased revenues. The number one complaint in gaming environments is secondhand smoke. Embracing indoor air quality as a key amenity is the start of improving what your guests breathe. [Read more…]

Business Writing Tips from Ronna Timpa

Ronna Timpa, owner of Workplace ESL Solutions and active NHLA member, teaches business writing classes.  Today she is sharing some useful tips with Master Key readers. Read on. [Read more…]

Teaching a New Dog Old Tricks: Customer Service and Morale

Customer service is not easy for everyone.  On the same note, some patrons want to be treated much differently than others.  This applies to both ends of the spectrum.  Some employees have a natural knack to provide 100% excellent customer service while others have to struggle with even the basic concepts. They try very hard to please even the easiest guest to no avail or they really don’t try at all. [Read more…]